Responsible Gaming Policy
1. Our commitment
Gambling should remain a form of entertainment. A2F B.V. (“we”, “us”, “our”), operating the website drinbet.com under the brand Drinbet, is committed to providing a safe, transparent and fair gaming environment in line with the Curacao Gaming Authority (CGA) Responsible Gaming Policy for Licensed Operators (17 April 2025) and the National Ordinance on Games of Chance (LOK).
We do not offer credit for the purpose of wagering. We take steps to protect minors and other vulnerable persons, give you practical tools to stay in control, monitor signs of harm, and point you to independent help where needed.
2. Operator and licence details
- Licence holder: A2F B.V.
- Registered address: Abraham Mendez Chumaceiro Boulevard 03, Curaçao
- CGA gaming licence number: OGL/2024/298/0109
- Regulatory oversight: our operations are supervised by the Curacao Gaming Authority (CGA)
Brand / site: Drinbet / drinbet.com
Responsible Gaming contact (email or live chat): support@drinbet.com or live chat (support@drinbet.com)
3. Underage gambling is prohibited
It is illegal and against our rules for anyone under 18 years of age to open an account or participate in games of chance. During registration you must confirm your date of birth and that you are 18 or older. We carry out additional age and identity checks, including a government-issued ID check at defined thresholds and in any case before the first withdrawal, in line with CGA KYC/AML requirements.
If we become aware that a player is a minor, the account will be closed immediately. Deposits may be refunded and winnings forfeited, as required by applicable law. We will communicate the reason for closure to the account holder.
Adults who share devices with minors should keep usernames, passwords and payment details secure. Third-party blocking software can help restrict access to gambling sites (examples: BetBlocker — betblocker.org; GamBlock — gamblock.com; Gamban — gamban.com).
4. Staying in control — practical tips
- Set a budget before you play and stick to it. Only gamble with money you can afford to lose.
- Do not chase losses. Treat wins and losses as part of entertainment, not as income.
- Take regular breaks. Use session reminders / reality checks where available.
- Never borrow money or use credit to gamble.
- Keep gambling balanced with work, family and other leisure.
- If gambling stops being fun, pause and use the tools below or seek help.
5. Self-assessment
We encourage you to review your gambling habits regularly. You can access a detailed record of your betting and wagering history (with timestamps) for at least the last six months from your account. Longer periods can be requested from us and will normally be provided within 10 working days.
A widely used self-check is the Gamblers Anonymous 20 Questions: https://gamblersanonymous.org/20-questions/
You may also use the CAGE questions adapted for gambling:
- Cut down — Have you ever felt you should cut down on your gambling?
- Annoyed — Have people annoyed you by criticising your gambling habits?
- Guilty — Have you ever felt guilty about your gambling?
- Eye-opener — Have you ever gambled first thing to steady your nerves or recover from losses?
Interpretation (guidance only): 0 “yes” = lower risk; 1 “yes” = moderate risk — consider further reflection; 2 or more “yes” = higher risk — we strongly recommend using our Responsible Gaming tools and contacting an independent support organisation.
If your answers suggest a problem, explore deposit limits, cooling-off or self-exclusion, and contact support organisations listed in section 12.
6. Deposit limits
You can set daily, weekly and/or monthly deposit limits on your account. When a limit is reached, you cannot deposit more until the period resets.
- Making a limit more restrictive (lower) takes effect immediately.
- Making a limit less restrictive (higher) is subject to a waiting period of at least 24 hours before it takes effect.
Bets already placed before a limit change remain valid. Deposit limits do not remove your responsibility to gamble within your means.
How to set limits: My Account › Responsible Gaming › Limits or contact support@drinbet.com or live chat (support@drinbet.com).
7. Cooling-off period
A cooling-off period is a short, temporary break from gambling that you control. It is different from long-term self-exclusion (see section 8).
Available durations (minimum options): 24 hours; 7 days; 1 month; 3 months.
During cooling-off:
- You cannot place wagers for the selected duration (and, where offered, for selected products).
- You cannot make deposits.
- You can still log in and request withdrawals of available funds.
- You may choose to opt out of marketing during the period.
- You will not be offered bonuses or incentives to keep playing.
Cooling-off starts immediately after you confirm it. We will not question your decision, delay the process, or push you toward continuing to play. For longer options (1 or 3 months) you may see a short, neutral confirmation (for example: “You wish to cool off for one month. Please confirm”).
When the period ends, your account is reactivated automatically — no further action is required from you.
Cooling-off may apply to this brand only or, where you select it, to all brands we operate under our licence. Product vertical options (for example sports vs casino), if offered, are listed in the tool.
How to start cooling-off: My Account › Responsible Gaming › Cooling-off — process completes online, normally within a few minutes. In exceptional cases you may request it by email or chat; we will apply your choices within 24 hours.
8. Self-exclusion
Self-exclusion is a long-term, irrevocable block from gambling with us. Use it if you believe you may be vulnerable to gambling-related harm, or if you want a firm, lasting stop.
Duration options: 1 year; 3 years; 5 years; 10 years; Lifetime.
What self-exclusion covers (automatic — you only choose the duration):
- All gambling activity.
- All brands and domains operated under A2F B.V.’s CGA licence (not only this website).
- Immediate stop of direct marketing and advertising to you.
Effects once active:
- Your account is closed; you cannot log in.
- You cannot deposit or wager.
- We take reasonable steps to prevent duplicate accounts and to block known payment methods from being reused to circumvent the exclusion.
- Ante-post bets may be voided and refunded subject to AML/CFT and applicable law; in-running tournaments already joined may need to be completed.
- The exclusion cannot be cancelled or shortened by you during the selected period.
You can start and finish self-exclusion fully online without needing our prior approval. We will not discourage you, offer bonuses, or delay activation. You may see one short, neutral confirmation (for example: “You have chosen to self-exclude for 5 years. Please confirm”).
After the period ends (except lifetime), reactivation is only possible if you ask in writing by email or live chat via our official support channels. We will not reopen the account by contacting you first.
We encourage you also to self-exclude from other gambling operators and to use device/website blocking tools.
How to self-exclude: My Account › Responsible Gaming › Self-exclusion (information: https://legal.pro.drinbet.com/self-exclusion) or support@drinbet.com or live chat (support@drinbet.com). Online completion should take no more than about 15 minutes.
9. Operator-initiated exclusion
We may restrict or exclude an account where we identify serious risk of harm, criminal misuse of the platform, or other grounds required by law or our licence. We do not exclude players solely because they have won. Such decisions are documented and retained as required by the CGA.
10. How we monitor for harm
We monitor account activity for patterns that may indicate problematic gambling (for example sudden unexplained increases in deposits or session length, repeated failed payments, frequent withdrawal cancellations, agitation in support contacts, repeatedly changing limits or cooling-off settings, or attempts to open multiple accounts). No single factor automatically means there is a problem; we look at the overall picture.
Where risk is identified, we may contact you, remind you of the tools on this page, apply protective limits, temporarily suspend the account for assessment, or exclude the account in serious cases. Responsible Gaming measures will never be used as a pretext to delay or refuse legitimate withdrawals.
11. Advertising and promotions
Our marketing must not target vulnerable persons or minors, present gambling as a way to solve financial problems or as an investment, misrepresent chance games as skill-based, use emotional manipulation, or link gambling to alcohol, drugs, smoking or sexualised content. Bonus terms are stated clearly; promotions must not be used to push excessive play. Advertising carries a responsible gaming message. Third parties acting for us (affiliates, influencers, partners) are required to follow these standards.
12. Help and support organisations
If gambling is causing you or someone close to you difficulties, please seek independent help. Useful starting points include:
- Gamblers Anonymous — https://www.gamblersanonymous.org / https://gamblersanonymous.org/20-questions/
- Gambling Therapy (international) — https://www.gamblingtherapy.org
- GamCare — https://www.gamcare.org.uk
- BeGambleAware — https://www.begambleaware.org
These organisations are independent of A2F B.V. Availability and services vary by country.
13. Additional tools
Depending on product risk and platform capabilities, we may also offer:
- Reality checks — session timers, clock in your time zone, or periodic reminders that pause play until you confirm.
- Optional loss, time, deposit or wager limits.
Details of tools live on this site: deposit limits (daily / weekly / monthly), loss and wager limits, session time limits, reality checks, cooling-off, self-exclusion, account closure, 6-month betting/transaction history and marketing opt-out – all in My Account › Responsible Gaming
14. Contact us about Responsible Gaming
For questions about this policy, your limits, cooling-off or self-exclusion:
Email / chat: support@drinbet.com or live chat (support@drinbet.com)
In-account help: My Account › Responsible Gaming
We aim to handle Responsible Gaming requests promptly, professionally and without pressure to continue gambling.
15. Relationship with Terms & Conditions
This Responsible Gaming Policy forms part of your agreement with us and is referenced in our Terms & Conditions: https://legal.pro.drinbet.com/terms-and-conditions. If there is a conflict on a Responsible Gaming topic, the stricter protective measure applies. The English version of this page prevails over any translation.
16. Changes
We may update this page to reflect regulatory or operational changes. Material changes to our Responsible Gaming approach are reported to the CGA as required. The “Last updated” date at the top shows the current version.
© A2F B.V. — Licensed by the Curacao Gaming Authority under licence OGL/2024/298/0109. Gambling can be harmful. 18+ only. Please play responsibly.